How to Order

• How do I order a printed product?
• Do I need to log in to my account when I place an order?
• Can I upload my files before I order?
• Can I input my credit card information while someone else uploads my files?
• Can I receive a price quote before I order?
• How do I know if I’m ordering the right product?
• How do I check the status of my order?
• What shipping methods do you offer?

Changes and Cancellations

• Can I request a faster turnaround time after placing an order?
• How do I cancel an order?
• Can I change my artwork files?
• Can I change the quantity option after I order?
• Can I request a hardcopy proof after placing my order?
• How do I change the shipping method after I order?
• Can I change my paper after ordering?
• What if there’s a product pricing or option error?

Turnaround Time

• What is GTI SmART Print’s standard turnaround time?
• When does my turnaround begin?
• What can delay the start of turnaround time?
• Does turnaround time include shipping time?
• Does GTI SmART Print guarantee my turnaround time?
• Can I change turnaround time after my order has been placed?
• What shipping methods does GTI SmART Print offer?
• Can I use my own shipping account?
• How can I make my turnaround time faster?
• Does GTI SmART Print ever ship jobs early?
• When can I pick up a will call order?

Payment and Billing

• What payment methods does GTI SmART Print accept?
• When am I charged for my order?
• How do purchase orders work?
• Can I pay for my order with a debit card?
• Can I pay for someone else’s order using my debit card or credit card?
• Does the billing address have to match my address on file at the credit card company?
• What information is needed for payment?

Order Tracking

• How do I see my order history?
• Will I receive an e-mail confirming my order?
• How does GTI SmART Print track orders?

You can use our simple, four-step process:

1. Products and pricing: Select the product you want, along with the product options in the “Instant Pricing” tool. Then click on the “Order Now” button. Before you can continue, we’ll prompt you to log in. If you don’t have a GTI SmART Print Account, you’ll need to register at this point.

2. Billing and shipping: Enter your billing information, enter your shipping information, select your shipping method, and review your order summary to make sure all the information is correct. You’ll need to provide us with the appropriate payment information and ensure us that you’ve read over our terms and conditions. Then hit “Confirm Order.”

3. Upload your file: Upload your artwork files and any other files we’ll need for your order. Once your order has been placed and your print-ready files have been uploaded, attached and approved, we’ll begin the print process.

4. Job approval: Once your files are uploaded, you need to attach and approve files for each print job. To get started, click on “My Orders” at the top of any page on our Web site, and find the order you want. Then just follow the instructions that guide you through the process of attaching and approving files.

Yes. Before you can proceed with an order, we’ll prompt you to log in. If you have purchased from GTI SmART Print before, you can enter your e-mail address and password. If you’re not yet a GTI SmART Print customer, we’ll prompt you to register after you click on the “Order Now” button. Just follow the simple directions to register your account!

You can upload your files any time, even before ordering. To upload your artwork or mail list files for future orders, click “My Files” at the top of any page of the site. Then log in to your account and follow the instructions for uploading new files. If you haven’t registered yet, you can do that here.

Yes, but you need to make sure that anyone accessing your account has the right e-mail address and password to use this card.

Since we value your privacy and work to protect it, GTI SmART Print won’t share your personal account information with third parties, except as described in our Privacy Policy. We strongly encourage you to coordinate with others before they access to your account to complete different tasks

Of course! Just click on “Custom Estimate,” enter all the appropriate information, and we’ll send you an estimate quickly.

All product information is right here on the GTI SmART Print Web site. You can review a complete list of Products here. You can also call us any time at 800-570-0138.

You can do it any time by clicking “My Orders” at the top of any page in our Web site. Just log in to your account and review the status of all your orders. We will also e-mail you whenever the status of your job changes, so you’ll be up to date at all times.

We can ship your jobs via UPS ground, UPS 3-day select, UPS 2-day air, UPS next-day air save, UPS next day air, air cargo, Greyhound or will-call pickup at our facilities in Omaha, Nebraska. We also offer mailing services if you want us to mail your printed piece to people on your mailing list.

We’ll try to accommodate you, but there’s no guarantee that you’ll receive a faster turnaround time for your job. There are many factors involved, including status of your artwork, production schedule, day of the week, product selected, and more. You will likely be charged a fee to upgrade your print job to a faster turnaround time. Please note that we can’t change the turnaround of your job after the prepress or production department receives it.

To give you the fastest turnaround possible, we ask you to log in to your account by clicking “My Orders.” Log in, and post a note to the specific order you want to change. You can also submit your request through Customer Service.

Once you click “Confirm Order” and submit your order, your credit card will be charged for the total amount shown, including shipping and handling fees when applicable. No refunds can be given for orders that have gone to our prepress department.

To speed up your cancellation request, please log in to your account by clicking “My Orders,” log in, and post a note to the specific order you want to cancel. You can also submit your request through Customer Service.

You can change your files anytime before you approve your print job. Once you approve your print job online, including artwork files, GTI SmART Print can’t guarantee that we’ll be able to update your artwork files unless you have requested a proof.

If you have requested a proof, you can change your artwork files before approving it. Once it’s approved, we can’t guarantee that we’ll be able to update your artwork files, since the job will already be sent to production to be printed.

To expedite your request, please log in to your account by clicking “My Orders,” log in, and post a note to the specific order you want to change. You can also submit your request through Customer Service.

While GTI SmART Print will try to accommodate you, we can’t guarantee that we’ll be able to change the quantity for your print jobs. Our ability to do so will depend on the status of your artwork, production schedule, day of the week, product selected, etc. Also, you could have added costs when you change your print jobs.

To expedite your request, please log in to your account by clicking “My Orders,” log in, and post a note to the specific order you want to change. You can also submit your request through Customer Service.

GTI SmART Print will try to accommodate any changes to your order, but we can’t guarantee that we can change the proof option for y our print job. Our ability to do so will depend on the status of your artwork, production schedule, day of the week, product selected, etc. Also, you may have an additional fee to upgrade your print job to include a hardcopy proof.

While GTI SmART Print will try to accommodate you, we can’t guarantee that we’ll be able to change the shipping method for your order. It depends on the status of your job. You may incur an additional cost to change your shipping method.

To expedite your request, please log in to your account by clicking “My Orders,” log in, and post a note to the specific order you want to change. You can also submit your request through Customer Service.

Although GTI SmART Print will try to accommodate any changes you want to make, we can’t guarantee that we’ll be able to update your paper options for your current jobs. Our ability to do so depends on many factors, including status of your artwork, production schedule, day of the week, product selected, etc. Also, you could have additional charges to change your paper.

To expedite your request, please log in to your account by clicking “My Orders,” log in, and post a note to the specific order you want to change. You can also submit your request through Customer Service.

GTI SmART Print tries very hard to provide accurate product and pricing information, but mistakes do happen. We can’t confirm a price on a product until after you order. If a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, GTI SmART Print can refuse or cancel orders placed for that item. If it is mispriced, GTI SmART Print may either contact you for instructions or cancel your order and let you know. Prices are subject to change without notice. But know that we will always try to make things right for our customers.

Your turnaround time varies by product, ranging from one to 10 business days. To narrow it down for a specific product, please look at the product that interests you. Also, check to make sure your turnaround time won’t be affected by an upcoming holiday.

Your turnaround time begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, turnaround begins when we receive approval for that proof.

If your job or proof is approved by 5:00 p.m. CST, turnaround time begins that business day. So if you approve a job by 2:00 p.m. CST for a three-day turnaround, it will be shipped out to you by the end of business Friday.

GTI SmART Print offices are closed Saturdays, Sundays and holidays. These days aren’t considered when calculating turnaround time. Turnaround time doesn’t include shipping time, and you should allow additional business days for delivery, based on the shipping method you select.

Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

If your job or proof is approved by 5:00 p.m. Central Standard Time, turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 1:00pm Tuesday will be shipped out to you by end of business Friday.

GTI SmART Print offices are closed Saturdays, Sundays and holidays, so these days are not considered when calculating turnaround time. Turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you select.

Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. Turnaround time cannot begin if your files haven't been submitted to GTI SmART Print, your files aren’t print-ready, or if approval for your proof (if applicable) has not been received by GTI SmART Print.

We’ll make every effort to let you know right away when we begin turnaround time for your job. For example, if we identify that your files aren’t print-ready during preflighting stage, we’ll send you an "On Hold, Need Artwork" e-mail notification.

No. It only includes our production turnaround time. Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof.

Yes. GTI SmART Print guarantees production turnaround time when you have met all requirements to begin the turnaround time period. While GTI SmART Print strives to meet turnaround commitments for every job, please know that production delays may occur. In the rare event that GTI SmART Print misses a turnaround commitment, we will make it right by providing a refund for rush charges or a courtesy rush on your next job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date, the client does not want us to process the order.

Please note that GTI SmART Print assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is an estimate only. GTI SmART Print cannot be held responsible for delivery delays once your job leaves our facility.

We make it our top priority to meet your turnaround times, and if you must make changes to it, we will make every effort to work with you. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success. In some cases, however, we may not be able to adjust turnaround time due to the complexity of managing a large number of printing jobs at our production facility.

We offer a range of shipping options, including UPS ground, UPS 3-day select, UPS 2-day air, UPS next day air save, UPS next day air, air cargo, Greyhound, and will call pick-up at our facility in Omaha, Nebraska. We also offer mailing services if you want us to mail your printed piece to people on your mail list.

Please check pricing for different shipping options during the shipping and billing stage of the ordering process.

Yes! Just provide us with the name of your preferred shipping provider, along with your account number. You will need to CLEARLY indicate the level of service you wish to receive (e.g., next day, two-day, ground, etc.). Please note: You will be charged a handling fee of $5.00 if you elect to use your own shipping account.

Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. Your turnaround time will be fastest if your print-ready files have been submitted correctly to GTI SmART Print, and your proof (when applicable) is approved in a timely manner. We also ask that any materials, e-mails or other communications include your order number.

We try to ship orders on the expected due date to help us give you the lowest overall prices. If you need your job earlier, please specify that with your order.

Will call orders will be ready for pick-up at the end of business on the specified due date.

Please note that turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. If your job or proof is approved by 1:00 p.m. Central Standard Time, turnaround time begins that business day.

For example, a job for three-day turnaround that you approved by 1:00 p.m. Tuesday will be ready for pick up at 5:00 p.m. Central Standard Time on Friday. Will call hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. except holidays. Saturday pickups are available from 11:00 a.m. to 2:00 p.m.

You can pay with the following methods:

Credit cards, issued by U.S. banks only: Visa, MasterCard, and American Express

Debit cards (also called check cards, ATM cards or banking cards) with a Visa or MasterCard logo on the front

Purchase orders for government organizations and educational institutions only, pending credit verification

We do not accept checks, money orders or credit cards issued by foreign (non-U.S.) banks.

If you pay with a credit card, the total amount is charged to your card at the time the order is placed. If you are a government or educational institution paying by purchase order, we’ll send you in invoice once your order has been placed and GTI SmART Print has approved your purchase order request.

We accept purchase orders only for government organizations and educational institutions. We cannot complete purchase orders for private companies or individuals. For government organizations or educational institutions, we will invoice you once your order is placed.

To be considered for payment via purchase order, please Contact Us for details. To help expedite your order, send the following information in your e-mail:
1. Your name, phone number and e-mail address
2. Your order number (if an order has been placed)
3. The name and address of your government organization or educational institution

To confirm your purchase order, you will need to fax a copy of the purchase order to us at 402-556-4203.

Yes, if the debit card shows a Visa or MasterCard logo. Your bank will deduct the purchase amount from your checking account balance. (There are some restrictions on the use of debit cards, such as limitations on the number of daily transactions and a set daily withdrawal limit.)

Yes, you can. Please remember that the card billing address must match the address on file at the credit card company where your statements are sent.

Yes, for your own protection. Your credit card company and GTI SmART Print use the billing address as part of the identification process to protect you from unauthorized purchases. If the billing address entered on the GTI SmART Print billing page does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.

During the "Billing & Shipping" step, we’ll ask you to choose a payment method. If you pay with a credit card, you’ll enter your credit card type, cardholder name, credit card number, expiration date, and security code, along with your name, address and phone number as they appear on your credit card statements.

For check or money order payments, select "Purchase Order" as your payment option on the order form and indicate in the "Comments" section that you will send us a check for order payment. Please note that your order will remain on hold need payment until we receive the check with the correct order total, including tax and shipping fees.

For purchase order payments, please enter your Purchase Order number. Note that purchase orders are for government organizations and educational institutions only, pending credit verification.

Remember, GTI SmART Print will keep your personal information strictly confidential and use it only for placing orders through GTI SmART Print. For details, read our Privacy Policy.

Simply log in to your GTI SmART Print Account, click “My Orders, and you can view all your orders and print jobs.

Yes. We’ll send you an e-mail confirmation within 24 hours of placing an order. If you paid by credit card, and your credit card was approved, this e-mail will confirm your order. Otherwise, it will notify you that the credit card failed and will give you instructions on how to resubmit your payment. We’ll also keep you informed about what’s happening with your order with update e-mails. For example, we’ll let you know when your order ships, so you know when to start watching for it!

We use order numbers to identify and track each print job as it moves from file submission to production to shipping. We’ll automatically assign an order number to your print jobs when you submit it, so you can use it to track, locate and verify shipment.